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Awareness + approach

With increasing guest demands, technological enhancements and ever-present employee engagement issues, the hotel industry is hardly a sleepy sector. Which is why operators of every size and across every location rely on the up-to-the-minute, business-smart and legally sound advice from Jackson Lewis. Our Hotel Industry team is comprised of experienced professionals who have an in-depth understanding of the challenges facing hotel industry employers. We understand the complex environment in which hotel industry employers operate daily and strive to help them minimize the impact of workplace disruptions so they can focus on the quality of the guest experiences that grow their businesses.

Clients

Our Hotel Industry team of ≈200 attorneys advises clients in the following industry sectors on the issues, laws, rules and regulations impacting their hospitality-centric businesses.

  • Hotels, resorts, motels and hostels
  • Bed + breakfasts
  • Casinos and gaming
  • Cruise lines
  • Vacation rentals

Key client concerns + core capabilities

Operators in the hotels and related hospitality accommodations sector rely on Jackson Lewis to better balance the seemingly endless opportunities for growth with unique business challenges. Jackson Lewis helps these employers manage the conduct, performance and overall interactions between and among their employees and guests in the following areas of current concern and challenge. 

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Labor Relations + Unionization

We help clients navigate complex NLRB rules to respond to marked increase in hotel- and related venue-centric union organizing efforts, petitions and elections, and unfair labor practice charges; we assess conditions and craft communications around core hotel and related accommodation workplace issues of job security, predictable scheduling, workplace safety and benefits; and we provide collective bargaining support, grievance and arbitration representation, and strategic advice.

Labor Relations

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Wage + Hour

We handle the complex wage and hour issues operators face such as overtime pay, misclassification of employees, and compliance with all state and local minimum wage laws, including more unique ones around pay frequency statutes and related qualifying “manual worker” definitions. We review related policies and defend against class and collective actions alleging misclassification of workers’ exempt status, overtime pay violations, off-the-clock work, inaccurate time and payroll records, timeclock rounding practices, and related issues nationwide.

Class Actions and Complex Litigation
Wage and Hour

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Workplace Safety + Violence Protection

We develop and review policies and programs that comply with federal and state regulations for keeping employees safe from potential hazards inherent in serving the public, including sexual harassment, responses to public emergency declarations, and design and use of panic rooms. We counsel on all OSHA enforcement and state equivalents, pandemic-era safety expectations, and development of workplace violence prevention policies, including mandated training, reporting systems, provisions for victims and presence of security alarms, panic buttons, and other related emergency devices.

Workplace Safety and Health

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Accessibility

We advise on the entire range of Title III ADA mandates impacting both brick-and-mortar and virtual sites: Compliance with ADA physical accessibility requirements for existing sites and planned new construction and/or renovations; ensuring online platforms are accessible to the sight and hearing disabled and other users; developing policies and training programs for reasonable accommodations of guests with disabilities and service animals; implementing integrated disability management systems; addressing disability-related complaints from guests and advocacy groups; and defending against single plaintiff and class action disability access lawsuits and noncompliance claims brought by individuals with disabilities, advocacy groups and the DOJ.

ADA Title III
Disability Access Litigation and Compliance

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Tech Integration + Safe Use

We review and develop enterprise-wide strategies for entire range of workplace and guest data technology use and related privacy issues: Integrating AI in hiring practices and employment decisions, counseling on predictive analytics and other data-driven solutions that comply with applicable workplace laws; safeguarding employee and guest personal and preference data and maintaining privacy compliance with mandates across the country, from policy inceptions through data breach response.

Artificial Intelligence & Automation
Privacy, Data and Cybersecurity

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Retention + Rightsizing

We develop and defend policies and agreements for workers from the front desk to back of house, all the way to the C-suite, including managing the potentially disproportionate downsizing impact of guests’ diminished discretionary income; advising on and litigating disputes regarding executive and individual employment agreements, employee raiding claims, unfair competition claims and other employment-related business torts; counseling employers on expeditious international transfers and travel strategies for specialized employees.

Immigration
Restrictive Covenants, Trade Secrets and Unfair Competition
Workforce Restructuring

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Workplace Investigations

We help operators successfully maintain safe and respectful work environments in relation to a wide range of employee allegations. We design and execute investigation strategies to help ensure compliance and mitigate risk, and represent clients before federal and state courts and government agencies in class and collective actions, as well as single-plaintiff cases, including whistleblower and FCA claims; defending against wrongful termination, discrimination, harassment and retaliation, and wage and hour claims; defending privacy claims arising out of employer use of surveillance technologies; handling matters before the NLRB; and all other employment-related business torts.

Employment Litigation
Trials and Appeals

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Scheduling, Accommodations + Offerings

We provide advice and legal-tech tools for the efficient and effective compliance with the patchwork of federal, state and local leave laws (like FMLA, paid sick leave, and new family leave programs), the added accommodations layer of the Pregnant Workers Fairness Act, religious accommodations and more; development and implementation of gender-affirming care and other employee benefits; and employee classification and independent contractor determinations for benefits provision or protections.

Accommodations
Employee Benefits
National Compliance and Multi-State Solutions

Industry engagement

As an Allied Plus member of the American Hotel and Lodging Association (AHLA), as well as local hotel associations, we are deeply engaged in the hotel sector. In addition to AHLA, several of our offices have formed relationships with national and local hotel industry associations.

Talk to a lawyer

Office Managing Principal and Office Litigation Manager, Seattle