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Our approach + outlook

Whether big-box or bespoke, brick-and-mortar or online, retailers face unique pressures — high-volume, low-margins, a dispersed workforce, employee-retention issues and rising union activity. Jackson Lewis’ Retail team understands the workplace implications of these challenges. More importantly, it delivers solutions to address them. The team’s 200+ attorneys are experienced in navigating wage and hour compliance, multijurisdictional leave laws and more. We’ve helped national retailers proactively manage union campaigns, respond to OSHA and EEOC investigations, and streamline workforce policies across hundreds of locations. With trade tensions, labor activism and regulatory scrutiny in the retail space continuing to rise, our industry-specific, business-practical legal advice protects your brand while promoting your workplace values to keep your workforce engaged and productive.

Clients

Our 3,000+ retail clients across the following subsectors rely on our industry-intensive, business practical solutions to maximize their goals.

  • Apparel and footwear
  • Big box/general merchandise
  • Digital-first/online e-commerce
  • Discount, department and other broadline retailers
  • Distribution + warehousing
  • Food + grocery
  • High-end luxury
  • Home goods + furniture
  • Specialty (single-focus shop or chains, e.g., automotive goods, computer/electronics, entertainment, HBAs, etc.)
     

Key concerns

We deliver industry-specific insights and targeted solutions for retailers looking to navigate workplace law issues impacting their operational efficiency, compliance and ability to deliver quality customer service experiences efficiently and effectively. 

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Labor Relations + Unionization

Helping clients navigate complex NLRB rules to respond to marked increase in retailer-centric union organizing efforts, petitions and elections, and unfair labor practice charges; assessing conditions and crafting communications around core retail workplace issues of job security, predictable scheduling, workplace safety and benefits; providing collective bargaining support, grievance and arbitration representation, and strategic advice.

Labor Relations

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Wage + Hour

Helping retailers navigate wage and hour issues such as overtime pay, misclassification of employees, and compliance with all state and local minimum wage laws, including more unique ones around pay frequency statutes and related qualifying “manual worker” definitions. We review related policies and defend against class and collective actions alleging misclassification of workers’ exempt status, overtime pay violations, off-the-clock work, inaccurate time and payroll records, time clock rounding practices, and other wage and hour issues nationwide.

Employment Litigation
Trials and Appeals
Wage and Hour

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Workplace Safety + Violence Protection

Advising on policies and programs to comply with federal and state regulations for keeping employees safe from potential hazards inherent in serving the public, particularly in high-traffic stores; working with or near loading, moving and packing equipment; and responding to public emergency declarations. We counsel on all OSHA enforcement and state equivalents, pandemic-era safety expectations, and development of workplace violence prevention policies, including mandated training, reporting systems, provisions for victims and presence of security alarms, panic buttons, and other related emergency devices.

Workplace Safety and Health

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Accessibility

Advising on the entire range of Title III ADA mandates impacting brick-and-mortar and virtual sites: Complying with the ADA’s physical accessibility requirements for existing sites and planned new construction and/or renovations; ensuring online platforms are accessible to the sight and hearing disabled and other users; developing policies and training programs for reasonable accommodations of customers with disabilities and service animals; implementing integrated disability management systems; addressing disability-related complaints from customers and advocacy groups; and defending against single plaintiff and class action disability access lawsuits and noncompliance claims brought by individuals with disabilities, advocacy groups and the DOJ.

ADA Title III 

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Tech Integration + Safe Use

Reviewing and developing enterprise-wide strategies for entire range of workplace and customer data technology use and related privacy issues: Integrating AI in hiring practices and employment decisions, counseling on predictive analytics and other data-driven solutions that comply with applicable workplace laws; safeguarding employee and customer data and maintaining privacy compliance with mandates across the country, from policy inceptions through data breach response.

Artificial Intelligence & Automation
Privacy, Data and Cybersecurity

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Retention + Rightsizing

Developing and defending policies and agreements for workers from the stockroom to the C-suite, including managing the potentially disproportionate downsizing impact of tariffs on the retail industry; advising on and litigating disputes regarding executive and individual employment agreements, employee raiding claims, unfair competition claims and other employment-related business torts; counseling employers on expeditious international transfers and travel strategies for specialized employees.

Restrictive Covenants, Trade Secrets and Unfair Competition
Reductions-in-Force/WARN Act 

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Workplace Investigations

Helping retailers successfully maintain safe and respectful work environments in relation to a wide range of employee allegations. We design and execute investigation strategies to help ensure compliance and mitigate risk, and represent clients before federal and state courts and government agencies in class and collective actions, as well as single-plaintiff cases, including whistleblower and FCA claims; defending against wrongful termination, discrimination, harassment and retaliation, and wage and hour claims; defending privacy claims arising out of employer use of surveillance technologies; handling matters before the NLRB; and all other employment-related business torts.

Employment Litigation
Trials and Appeals

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Scheduling, Accommodations + Offerings

Providing advice and legal-tech tools for the efficient and effective compliance with the patchwork of federal, state and local leave laws (like FMLA, paid sick leave, and new family leave programs), the added accommodations layer of the Pregnant Workers Fairness Act, religious accommodations and more; development and implementation of gender-affirming care and other employee benefits; and employee classification and independent contractor determinations for benefits provision or protections.

Accommodations
Employee Benefits
National Compliance and Multi-State Solutions 

Representative experience

  • Providing labor and employment advice and counseling on preventive labor relations strategies to major grocery store chain.
  • Acting as exclusive employment counsel for national luxury retailer coordinating advice and counsel and defending litigation
  • Assisting restructuring efforts of big-box national retailer.
  • Representing national retailer regarding all its labor law matters including labor advice and national labor strategy, collective bargaining, arbitrations, and representation before the NLRB for ULP charges as they arise.
  • Supporting a Top 20 Forbes ranked privately held retail company in developing and presenting positive employee relations and workplace culture, including labor/management training and workplace audits across the organization.
  • Coordinating multistate compliance efforts for high-end luxury national retailer.
  • Successfully defending complaints alleging entitlement to PAGA penalties for class action wage-hour violations for major grocery store chain.
  • Providing training to employees of a national retailer.
  • Successfully defending wage and hour class actions for national luxury retailer.  
  • Representing national retailer in wrongful termination and contract interpretation labor arbitrations.
  • Defending privately owned American retail corporation in defending an ERISA class action lawsuit; obtained partial summary judgment and successfully excluded portions of plaintiffs’ expert reports, positioning the client for a favorable settlement.
  • Representing tech retailer in an array of employment litigation, labor strategy and labor and employment advice and collective bargaining support.
  • Representing specialty retailer in workplace investigations, EEOC charges, employment litigation and labor advice.
  • Representing national specialty retailer in discrimination cases.
     

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Principal, New York City
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Principal, San Francisco